| Support |
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| Placing an Order |
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STEP 1: |
Browse our selection of
styles & designs for your project. Once you've made
your selection, click on the card thumbnail to view
important details about the card you've chosen.
Then click 'create & preview' when you're ready
to begin creating your project. This will take you
into the production portion of our site. |
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STEP 2: |
By
now, you should see your template - empty and ready
for you to fill!
UPLOAD your image(s) by clicking the 'upload'
icon. Then drag and drop them onto the photo placeholders
on your template. You may then choose to zoom/crop
or rotate your image(s). |
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STEP 3: |
Click
the visible text area on your template and enter
in a text message or personal information. NOTE:
Several styles have more than one text area, so
be certain to fill them all.
Font modification may be limited to the fonts loaded
on your computer. |
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STEP 4: |
When your project is complete.
Click the 'save & continue' icon to proceed into
the Shopping Cart and finish your order. Review
your order details & complete your trasaction. |
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| Image Guidelines |
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Professional
Photos |
In order for you to use a professionally
taken photo, you MUST have permission from the photographer
OR you must own the Full Size printable images on
CD/DVD. We do not accept scanned professional prints.
Professionally copy-written photographs will not
be accepted. |
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Digital Camera
Images |
For the best results and highest
image quality, always submit the original, largest
size, high-resolution digital file you have. Do
not use cell phone images or web site images. We
will make complimentary enhancements to brightness
and color, however we cannot improve images that
are provided to us as poor quality. This includes
images that are out of focus, low-resolution or
pixelated.
| Accepted
File Format: |
.JPG or .TIF |
Recommended
Minimum
Resolution: |
800x1200
We cannot guarantee quality output of images
submitted with less resolution. |
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Scanned
Images |
When scanning images for digital
output, always scan at 300 dpi for an intended output
size of 4x6. It is easy to pick up lint or dust
from your scanner, so make sure both your scanner's
glass and your print are free from dust. We do not
recommend scanning photo copies or poor quality
digital prints. Save your scans as .JPG format. |
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Original
Photo Prints |
We do not accept prints or negatives.
All images must be in digital format. |
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| Cropping & Proportions |
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Image Proportions |
Use images that will not be 'cut
off' when placed in our many shapes of photo openings.
For example, do not place a very panoramic shot
into a square photo opening because much of your
image will become hidden. |
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Cropping |
Once your image is placed into
the photo placeholder of your template, you may
zoom or crop into your image. Simply click on the
magnifying glass icon for 'Resize Image' and move
the slider to achieve your desired look.
NOTE: Zooming/Cropping into a very small portion
of your overall image may result in a more pixelated
or and less sharp final image. |
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| How to Upload Images |
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First, select the perfect
images you'd like to use for your project and
know where to find them on your computer or even
better, have them stored together in a easy to access
folder.
Once you see your empty template ready to go, simply
click on the 'Upload Images' icon on the
top bar of your screen. This will then allow you
to search through your computer files to locate
the image(s) you would like to use. Click or Highlight
the desired file name and click 'Open'. Now you
should notice your image shown in the "Uploaded
Images" window next to your empty template. Continue
uploading images as many times as necessary to get
all your photos uploaded.
Upload Speed: The speed in which your images
will upload is directly related to the type of Internet
connection you have. Please be patient as uploading
may take a few minutes depending on the size of
your images. |
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| Completing your Order |
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Once you are happy with the way your product
looks, you are then ready to complete your order.
Complete your Order: Click on the 'Save &
Continue' icon on the side grey navigation bar. You
are now in your shopping cart and must make a few
final choices before finalizing your order. Make
sure all items appearing in your cart are accurate.
Confirm your Order: You will now be prompted
to enter your e-mail address. This is how you will
access your account in the future. If you are a
first-time user, you will then be prompted to Create
an Account and enter your information. Click Next.
Special Instructions: If you'd like to provide
us with special instructions regarding your order,
please do so in the area titled 'Special Instructions'.
Final Confirmation: Complete
your transaction. Once your order is received you
will see a Confirmation Screen containing your
Order Confirmation Number. Please print this page for your records. |
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| Special Requests |
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To notify our lab of any Special
Instructions or Requests for your order, please
use the "Message to Lab Personnel" area within
the checkout section. Contact Customer Service
at
1-866-929-9968 (M-F 8a-5p
CST). |
| Custom Card Design Service |
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Custom design modifications are available throught our new ‘Custom Design’ service!
You will work directly with our graphic designers to make simple modifications to create a one-of-a-kind card design just for you!
Design changes such as adding photos, editing card layouts, modifying colors and more are included with this service.
Custom Design fees start at just $30!
If you are interested in learning more about this service, call 1-866-929-9968
(M-F 8am-5pm CST). |
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| Payment Information |
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We accept payment via Credit Card (Visa, Mastercard,
Discover, AMEX) processed through our secure server.
Personal information will not be shared with outside
sources. |
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| Sales
Tax |
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Orders placed online by residents of South Dakota
will be charged sales tax of 6.00%.
Orders shipped outside South Dakota are exempt from
tax. |
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| Shipping Information |
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When
completing your order you will be asked to select
a Shipping Method.
Choose from the following options. |
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| UPS Ground (1-5 days) |
$10.00 |
| UPS 3rd Day Ground (3 days) |
$15.00 |
| UPS 2nd Day Air (2 days) |
$25.00 |
| UPS Overnight (next day) |
$45.00 (Orders must
be received by 3:00pm CST to ship overnight on
same day). |
| *An additional shipping fee of $10 will be applied to orders being shipped to Alaska & Hawaii. |
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| Satisfaction Guarantee |
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Our goal is to produce the best possible quality
in our work. After all, we are a professional
photo lab and we strive to produce professional
quality results. Our experienced staff will make
every effort to make sure your image(s) look their
best. Our creative staff proofs every order and
makes complimentary image enhancements to every
image.
Quality control is our number one priority and every
order is scrutinized for accuracy before it is shipped.
If you have questions, please contact our Customer
Service department at
1-866-929-9968 (M-F 8a-5p
CST) or use or contact
form here.
Because
our products are personalized and created by you,
we urge you to proof your card carefully and
completely, including spelling, grammar and
punctuation before finalizing your order. By submitting
an order, you are APPROVING your product
for production. Therefore you are assuming responsibility
for any errors found after printing.
If you are not pleased with your final product for
any reason please contact us with 7 business days
of receiving the order to discuss reprinting options.
CUSTOMER ENTRY/CREATION ERRORS: (ie:
misspelling, incorrect text, wrong image etc...)
If an error was determined to be made by the
customer at time of ordering, we will gladly
fix the error and reprint the order at a 50% discount
plus shipping.
PAPER MOMENTS' ERROR: (IE: production related
errors)
If an error was made on our part, please accept
our apology. We will immediately reproduce and ship
your order at no cost to you. Contact us immediately
so we can modify your order.
Because our products are individually custom made,
we are unable to offer refunds. Therefore, all sales
are final.
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| Reorders |
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To order additional copies of your project,
simply visit the "My Account" page to view your past orders. Simply click this link or visit it from any page by clicking the "My Account" link on the left side. You will be promted to enter your email address that was used to place your order. Simply follow the instructions on screen to complete your reorder. If you experience issues with our reorder proces please call our Customer Service department
at
1-866-929-9968 (M-F 8a-5p
CST). We will need
your NAME & ORDER NUMBER from your original order
which is listed on your confirmation email
and packing receipt. |
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